How Can Our Desk Assist You?
Access round-the-clock trading desk assistance, evaluation walkthroughs, payout clearance, and technical escalations.
Payouts & Allocations
Direct channel for bi-weekly profit split withdrawals, institutional scale-up requests ($100K–$2,000,000+), and identity verification.
Technical Support Operations
24/7 technical assistance for MetaTrader 5 credentials, WebTrader order execution, automated challenge phase evaluations, and account sync.
Browse by Department & Topic
Access self-service guides, evaluation rules, and operational hubs
Evaluation Models & Rules
Understand Phase 1 (8%) and Phase 2 (5%) targets, zero-trailing drawdown rules, and minimum trading days.
Payouts & Treasury Disbursals
Bi-weekly payout schedules, USDT TRC-20 / ERC-20 / BTC guides, and 100% evaluation fee refunds.
Funded Capital Challenges
Select from $10,000 to $200,000 challenge plans with scaling up to $2,000,000 institutional allocation.
Frequently Asked Questions
In-depth answers to 20+ trading rules, overnight/weekend holding, EAs, and prohibited strategies.
MT5 & Platform Status
Check live Equinix LD4 server latency (14ms), WebTrader uptime, and live liquidity feeds.
Interactive Contact Desk
Direct ticket routing for technical inquiries, account credential resets, and billing clearance.
Frequently Resolved Questions
Common questions answered immediately without waiting for an email response.
How do I connect to MetaTrader 5 with my evaluation credentials?
Use server "Pepperstone-Demo" with your assigned MT5 Login ID and Master Password provided in your Trader Dashboard. Ensure "Algo Trading" is enabled in MT5 if executing via WebTrader reverse copier.
How does our evaluation calculate drawdown differently from other prop firms?
We use 100% Static Drawdown based on your initial starting balance. Unlike trailing drawdown traps that lock in daily peak equity, our drawdown floor never trails up behind you.
When do I receive my 100% evaluation fee refund?
Your evaluation fee is credited back in full alongside your very first bi-weekly profit withdrawal on your funded account.
How long does KYC document verification take?
Our automated tier-1 identity verification engine processes passport, ID card, and proof of address submissions in under 15 minutes.
Ready to Prove Your Trading Edge?
Select an institutional evaluation model with static drawdown, zero trailing traps, and receive up to 90% profit split.